If you are not satisfied with an item that you have purchased, you may return the item within 15 days from the order date for a full refund of the purchase price, minus any shipping cost and restocking fee. All items can only be returned if they are unopened or deemed damaged or defective to insure full credit.
• eFlow Nutrition is not responsible for lost/undelivered orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) Please make sure all shipping information provided is correct.
• Gift Cards are non-refundable.
RETURNING AN ITEM:
• Pack the unopened item securely in the package.
• All Items can only be returned if they are unopened or deemed damaged or defective to insure full credit.
• All return shipping charges must be prepaid by customer. We cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use UPS, FedEx or Insured Parcel Post for your return.
28159 Avenue Stanford Unit 175
Valencia, CA 91355
Keep the Return Tracking Number from the package you are returning to ensure that the package is received by our Returns Team. In all cases refunds will be made ONLY to the credit card used for the original purchase. Please allow up to 2 billing cycles for the refund credit to appear on your statement.
***If you believe you have received a damaged product, please be sure to upload a clear photo of the defect***
PROMOTIONAL/SALE ITEMS RETURN POLICY:
All sales are FINAL on any promotional items sold. We do not accept any returns or exchanges on sale items or products purchased at expos or special/exclusive events. We apologize for any inconvenience.